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Returns

We want you to be 100% satisfied with your purchase!
That's why we're giving you 120 days to return any item purchased from our website for an exchange, provided that the below conditions are met.

Follow these simple steps so that you can return your item(s):
  1. Use our contact form to tell us about the product you want to return
  2. Our customer service team will contact you with the returns address details
  3. Once contacted by our returns team, please send your item(s) to the address provided. The customer is liable to pay for return postage unless the item is deemed faulty
  4. Smart Phones Shop is not liable for any items you return to us that are lost or damaged in transit 
  5. Please also note that the original shipping fee for your order will not be eligible for a refund
  6. Once processed, we'll send you an email confirmation
    Award Winning Service

    We're 100% committed to ensuring you get the best products with the best possible service, it's simple just like our brand

    Free Shipping

    Fast & Free Shipping Australia Wide including Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Darwin & even Tasmania

    100% Secure Checkout

    We don't just protect your phone, we protect your privacy with our 256-bit encrypted checkout, so you can always shop with peace of mind

    Easy Returns

    If you're not 100% satisfied with your product, simply send it back within 30 days and get your money back. Simple