Smart Phones Shop | Warranty Conditions
Smart Phones Shop supplies only 100% Australian stock for all Smart Phones & Tablets purchased directly through us. All devices come with a standard 12 month manufacturer warranty.
Proof of Purchase (Invoice or Paid Order Confirmation) must be provided when requesting service or making a warranty claim under the Manufacturer or Extended Warranties.
If Smart Phones Shop is unable to repair or replace the Product, the customer will be provided with a store credit or may be refunded the price of the Product (at our discretion). This credit or refund will be for the amount of the purchase price of the Product excluding the associated Delivery Costs.
In the event that a replacement, refund, or store credit is provided as per above, the faulty item will become the property of Smart Phones Shop.
Smart Phones Shop reserves the right to determine which authorised repair centre (including Smart Phones Shop’s internal repair centre) is the appropriate service location in any particular circumstance.
The Product will be at the Customer’s risk while in transit to and from the Smart Phones Shop Authorised Repair Centre.
Smart Phones Shop may seek reimbursement of any costs incurred by Us where the Product is found to be in good working order, or when it has been determined that the Standard Warranty and Extended Warranty do not apply.
Extended Warranties are available for purchase for some Products, as listed on the Website. These Extended Warranties may be purchased up to 30 days after the delivery of your products.
Where an Extended Warranty is purchased, it will replace the Standard 12 month Warranty period with the extended warranty period (for example, either 2 or 3 years).
Accessories purchased through Smart Phones Shop come with a manufacturer warranty which varies from 6 months – 2 years depending on the item.
Both Standard and Extended warranties will be voided if the device or accessories are found to be physically or liquid damaged. All Warranties will only cover manufacturer faults.
Lifetime Warranty guarantee covers any manufacturer faults relating to the specific part which was originally repaired. If the part is deemed faulty by an authorized Smart Phones Hospital technician we will replace the part within a reasonable timeframe. If it found that the device has been physically or liquid damaged warranty will be automatically voided.
Liquid Damaged Repairs are subject to a non refundable deposit of $49. This fee covers the labour costs during the initial treatment process. Please note that all liquid damaged repairs do NOT carry any additional warranty.
Assessment Fees are applicable to all repairs booked in through Smart Phones Hospital. A non-refundable fee of $29 will be charged prior to a technician assessing your device. Once the final quote is accepted the $29 assessment fee will be deducted from the final price. If you decide not to go ahead with the final quote the assessment fee will cover the initial labour costs.
Liability Smart Phones Hospital will NOT be held liable for any damages or losses incurred during repairs including loss of data or any faults not reported before or after repairs are carried out.
Loan Devices will be provided subject to availability. A $100 deposit must be left in exchange for your loan device. This deposit will be refunded upon return of your loan device in the same condition it was loaned in. If the loan device is un-returned or returned damaged the $100 deposit will be used to cover the cost of replacing the loan device.
Uncollected Devices left for longer than 90 days from the original booking will be disposed.
Privacy and personal information provided including passwords will be used strictly for servicing and repairs by an authorized technician of Smart Phones Hospital.
Thank you for Shopping at Smart Phones Shop!